Professional Services All Hands

Team Anindya - Review

Team Structure

North Team

  • Vaibhav Bali
  • Rizwan Mansoori
  • Prateek Singh
  • Udbhav Upadhyay
  • Shweta Singh

Focus Areas:

Enterprise Education Accounts

East Team

  • Aritra Debsarma
  • Khusboo Gupta
  • Ankan Das

Focus Areas:

All accounts East India

West Team

  • Nikhil Sher Chand
  • Pavan Kumar Yadav

Focus Areas:

Fast paced high volume implementation

South Team

  • Namrata Agarwal
  • Amarjeet Ghatak
  • Pritish Kumar Rout
  • Adarsh Prabhu
  • Ayush More
  • Avipsha Roy
  • Akshita Jain
  • Gati Patidhar
  • Tridisha Saikia

Focus Areas:

Critical Accounts

Key Highlights YTD

21
New Projects Onboarded
18
Projects Gone Live
92
CRs Completed
14
Churn Risk Accounts Saved
26 Lakhs
Combined MRR Churn Avoided


Churn avoided Accounts

The Foundation School, AAFT University, Maven Sillicon, Greenwood High, Study Smart, Careers360, Amity University, Dayananda Sagar University, Vidyashilp University , Vidyashilp Schools, Harrow International School, Amity University Dubai , Birla Open Minds, Sikkim Manipal University , Sri Sri University

Key Projects

KLE group of colleges
Fastest Complete implementation Till Date , went live in 24 hrs from onboarding, with Complete Portal and Vendor integrations (Credit: Nikhil Sher Chand & Pavan Kumar Yadav)
Chandigarh University POS System Integration
First Every Education Customer where POS System is integrated with our Student Portal for collecting paymets from 50+ CU offices across India (Credit : Rizwan Mansoori, Vaibhav Bali, Aritra Debsarma)
South Asia Education Consultants
First Object Type Implementation in Education to handle Partner Onboarding usecase. This account can be used as Model Tenant for this usecase and already pitched to 2 other customers who have showed interest (Credit: Amarjeet Ghatak)
Orient Spectra
Very Thorough Study Abroad Implementation, can be used as model tenant for all study abroad onboardings going forward (Credit: Namrata Agarwal)
Chandigarh University B2B
A very thorough b2b field sales module built for colleges, can be pitched as a standalone product to colleges, even the ones not using LSQ, its a good way to enter competition along with service cloud, we have pitched in 2 clients, IILM University and Vidyashilp University both have purchased it. (Credit : Rizwan Mansoori, Vaibhav Bali, Aritra Debsarma)
Shiv Nadar Schools
Very Thorough School implementation, can be used as MT for schools, one account Knowledge Habitat was already referred by this customer and same tenant was cloned as reused as model tenant. (Credit : Adarsh Prabhu, Namrata Agarwal)
Grant Thorton
First usecase in education where complete Course bundling module was made, along with part payments, loan integrations and discounting module. (Credit : Amarjeet Ghatak)
Study Medic
An order Management Usecase was achieved only through forms and lapps (Credit : Pritish Kumar Rout)
Study Smart
A very Unque Use case as solved i.e Templetized Personal Whatsapp Sending from within the CRM (Credit : Shweta Singh)

New Initiatives

New Logos and Upgrades Received through PS Reference
New logo: Amity Mauritus, IILM, Masters Union, Tutopia, SNU, Amity Study Abroad, LBcare, Knowledge Habitat
Upgrade : Maven Sillicon, Study Smart , Amity University, Harrow International, Dayananda Sagar University, BITS Pilani Dubai Campus, AAFT University, Goa Institute of Management , VC Now
Accounts Where PS is Acting KAM
All Accounts in East India is handled by Khusboo Gupta & Aritra Debsarma
Chandigarh University, Amity University, IILM, SGT University - Vaibhav’s Team
Shiv Nadar Schools, AAFT University, Shoolini University, Dayananda Sagar University, Vidyashilp University, Vidyashilp Schools , Careers360, VC now, Vivekananda Global University, Greenwood High, Study Medic, Orient Spectra , IIT Patna, IIT Ranchi, IIIT Dhanbad - Namrata’s Team
Results: Total Book of 60 Lakh MRR

Improvements and Features in Product Specific to Education

UDS Education Usecases
PST UDS: Returns Primary, Secondary, Tertiary Source of leads based on first punch policy. This keeps us on par with the Competition (Meritto, Extraaedge)
Part Payment: This enables easy implementation of part payments usecase that earlier used to take 3 days of effort
Age Calculation: A repitative requirement in Schools has been productized
Open Task Completion: Very common ask in education has been productized, where any open tasks of specified type on a lead or opportunity is closed when UDS is called.
Call Validation: This UDS works in presubmission event, only allows form submission where a call has been made on a lead or opportunity within a specific time period.
Addition of Integer amount field and CFS file type field in Core Payment Activity
Education Templates in Chatbot
Option to Add Decimal Value in CFS File type Field size definition
Custom V2 API for Email Campaigns
CU, Custom V2 API for Advanced Search of Leads - Amity
Ongoing
Publisher Panel 2.0, Revamped Payments Module, Bulk Document Download, Pre-submission Event in Portals, Time Operations in Portals etc.

Thank You

Questions & Discussion

Driving Excellence in Professional Services